About the Role
Provide first-line technical support to Trutus customers on SOLIDWORKS issues, escalating complex cases appropriately.
Responsibilities
- Respond to AMC support tickets within SLA timeframes
- Triage and resolve common SOLIDWORKS issues
- Escalate complex cases to application engineers
- Maintain internal knowledge base documentation
Requirements
- Engineering degree, any discipline
- Familiarity with CAD software (SOLIDWORKS preferred)
- Strong troubleshooting and communication skills
- Customer-service orientation
Experience: 1-3 years